Last updated: 2026-07-06
These Terms govern use of the StoryTellers website and mobile app. By creating an account, you agree to these Terms, our Privacy Policy, and our Community Guidelines.
StoryTellers is a marketplace that connects businesses with content creators around events, on a barter basis: the business provides goods, services, or experiences; the creator attends and posts agreed social-media content. StoryTellers is not a party to the barter agreement between a business and a creator — we provide the platform, matching, and verification tools.
You must be at least 18 to use StoryTellers. You are responsible for your credentials, the accuracy of your profile, and lawful use. Creator accounts go through a verification review before they can join events; businesses complete onboarding before publishing events.
When a creator accepts an event invitation, they commit to (a) attending and checking in via the in-app QR code, and (b) posting the agreed content and submitting proof (story screenshot) within 24 hours of redeeming the barter. No-shows and missing proofs are flagged automatically for human review and can lead to warnings or suspension. Businesses commit to honouring the offer described in their event.
Labelling your content. A barter is a commercial arrangement: you receive something of value in exchange for posting. Slovak and EU advertising rules require that to be recognisable, so creators must mark the content as a paid partnership — for example #spolupráca or #reklama, or Instagram's own paid-partnership label. This protects you as much as anyone; content that is not labelled may be reported and can lead to enforcement under section 6.
If the other side does not deliver. If a business does not hand over what its event described, or a creator does not attend or post, tell us through the report option in the app within 14 days. We review the account of what happened, and can require the credits for that slot to be returned, restore a creator's standing, or act against the account under section 6. We do not, and cannot, compel anyone to perform a barter — but a party who repeatedly fails to deliver does not stay on the platform.
Business plans are billed via Stripe as subscriptions with a monthly credit allowance; publishing an event slot consumes credits, and top-ups can be purchased. Deleting an event refunds its unconsumed credits automatically. Cancellation and refunds are described in the Refund & Cancellation policy. The creator side of the platform is free.
You retain rights to content you upload (photos, event descriptions, story proofs). You grant StoryTellers a limited, non-exclusive licence to host and display that content for operating the service. You must have the rights to anything you upload.
You can report any event, profile, or problem in the app; every report is reviewed by a human. We may remove content, warn, suspend, or ban accounts that break the law, these Terms, or the Community Guidelines. Enforcement actions are recorded in an internal audit log.
You can delete your account at any time in the app (Settings → Account → Delete account). For businesses this cancels the subscription immediately. See the data-deletion page for what is removed and what is retained.
We provide the platform, the matching and the verification tools. We are not a party to the barter itself, and we are not liable for how a business or a creator behaves toward the other — though we moderate the platform and act on reports.
Where we are liable to a paying business, our total liability for any claim is limited to the fees that business paid us in the twelve months before the claim arose. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intent, or for anything else that cannot be limited by law — and nothing here affects a consumer's mandatory statutory rights.
Tell us first — most things are quicker to fix than to argue about: support@story-tellers.app. If we moderate your account or content you will be told why, and you can contest that decision by replying to the notice; a person other than the one who made the original call reviews it.
These Terms are governed by Slovak law, and the courts of the Slovak Republic have jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory rules in the country where you live, and you may also use the EU online dispute resolution platform at https://ec.europa.eu/consumers/odr or contact Slovenská obchodná inšpekcia (SOI), Inšpektorát SOI pre Bratislavský kraj. Our company details are on the imprint page.
We may update these Terms; material changes will be announced in the app or by email. Continued use after changes means acceptance.
Legal questions: hello@story-tellers.app