Last updated: 2026-07-06
Business subscriptions can be cancelled any time via the billing portal (Dashboard → Billing). Access and remaining credits stay available until the end of the paid period unless local law requires otherwise. Deleting your account in the app cancels the subscription immediately.
Publishing an event slot consumes plan credits. Deleting an event automatically refunds its unconsumed credits back to your balance. Plan credits are an allowance, not stored value: they reset at the start of each plan period, are not carried over, and are not paid out in cash. Credits you purchase separately are covered in section 3.
Credit top-ups are charged at purchase via Stripe checkout. Unlike the monthly plan allowance, credits you buy do not expire: they stay on your account through a plan change or cancellation, and become spendable again when your subscription is active. They are refundable to your balance when an event is deleted, and are not redeemable for cash.
StoryTellers business plans are sold to businesses for business use, so the 14-day consumer withdrawal right does not normally apply. If you sign up as an individual rather than for a business — as a sole trader buying outside your trade, for example — you have 14 days to withdraw. By starting your subscription immediately you ask us to begin at once and accept that once the period is fully performed the withdrawal right is spent; if you withdraw part-way you pay for what you used. Outside that, charges are not refundable after the service has been delivered, but tell us if something went wrong and we will look at it. If something went wrong — double charge, failed top-up, plan mix-up — contact us and we will make it right.
Contact support first — most billing issues are resolved within a business day, much faster than a payment dispute.
Billing support: support@story-tellers.app